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Not so Comcastic *updated*
**updated 7/9/2009
Well, ain’t this something. So I’m not sure how it happened but Comcast reached out to my folks and told ‘em they’d be around on Wednesday July 8th from 1pm to 5pm to install the line and do everything that had been scheduled for August 12th. So the guy showed up on time and checked things out.
Get this. He goes out to the box. Checks the connection in the house. Looks at me. Asks, “Did he look in this closet?” I shrug. He opens the door. Finds the cable that goes down in to the crawl space. He goes out to the cable box again. Comes back. Says, “Um, well…there’s a connection for your unit out there and there’s a tag with a date of disconnect for us. I tested your connection here…and it’s got a signal.”
Allow me to translate.
The contractor had it completely wrong. No question. I’m not sure he even read the cable box outside the unit correctly. He could have installed it that day. We could have avoided all this hullabaloo. I shake my head along with the Comcast guy. The contractor is the guy to blame in this specfic situation.
Wow. So this guy who is in charge of fresh cable installs then has to do the job that any other Comcast guy could do. It’s done in an hour and I’ve got internet and cable in three rooms ready to rock.
The original point of why have one guy to do fresh installs still stands. When I talked to the Comcast guy he confirmed he was the one guy for Littleton, Highlands Ranch and Centennial. I still wonder if there’s a better way to do that so that people don’t have to wait over a month for a new install. Then again, new installs typically happen in new homes or places that you’re not set to occupy for a bit of time.
So there’s that. All in all resolution was had. I still don’t know if @comcastcares on twitter had anything to do with it…but I have to hope and believe social media played a part in this operatic tale of pain.
Original Incident frmo July 6th is below:
There are certain things in this world I cannot live without. Food, water and shelter. Electricity sure is nice and probably modern appliances would fall into that category as well. After that anything becomes a nice addition to the package. Phone service, cable, television and internet access are all luxuries as far as I’m concerned.
After I sent a year and a half in the Philippines I discovered I could live without hot water for over a month. Sure didn’t enjoy cold showers in the morning, but I made due. I came to treasure my air conditioning. In other words I discovered that I had taken many things for granted over my life time.
Fast forward to today as I’m moving into a condo unit. My parents and I are working through many obstacles in home ownership to get to a point where the condo is in good shape. We’ve replaced flooring, tiled bathrooms and worked on the plumbing. Most of that has gone according to plan (aside from one night sans toilets and shower) so we’re satisfied and content.
YouTube: What the Frack?
Second update 4/23/2009:
Got an email stating the obvious…yes indeed, the channel was back. Name at the end was a new one, “John”.
Hi there,
Thanks for your email.
As requested I have reinstated your account. You should be able to login
again.If you forgot your password, please click on this link to reset it:
http://www.youtube.com/forgot.php
Regards,
John
The YouTube Team
I then received an email with a survey about how this all went down.
And yes, I’m going to fill it out in full detail. Still no official response from youtube, nothing on their twitter, blog or anywhere else. Congratulations YouTube…you’ve failed, hard and fast.
If you need someone to advise you on how to respond to issues, concerns and troubles, ask Twitter. I can’t believe I’m saying this, but Youtube loses to Twitter. How sad is that?
Pretty sad.
Update:
5awesomepeople is back. But it looks like others were hit. Mostly other 5awesome nerdfighter collaborative channels were apparently hit. Someone is alleged to have auto flagged them.
I’ve still had not had a response from my earlier email. The @youtube Twitter account has been silent all day. Nothing personal Youtube, but you botched it. Screwed the pooch. You jacked a part of your community. I’m annoyed that there have been no definitive answers since a large group was affected.
The fact that this is somehow allowed to happen without a reason/transparency is the most upsetting part. I know 5AwesomePeople isn’t a partner. We’ve not even crossed 115 subscribers. But we’re a collab channel with over 300 videos that has the involvement of seven people who care about it deeply. Trying to get in touch with Youtube was a pain in the arse in the first place.
Navigating the help site was not helpful. Getting the form letter email that told me basically, “You’re screwed, I won’t tell you why….oh and YOU CAN’T PLAY IN THE PLAYGROUND ANYMORE!” was very telling.
Youtube, I want an answer as to why this happened. I want to know how someone is able to level entire channels without nary an explanation. So help me if you reference your TOS…
As a small voice in the crowd, I don’t expect a response. It doesn’t mean I’m going to shut up about it.
Irritatedly Yours,
Aaron
Earlier Today Before We Were reinstated…
I’m annoyed. I’m angered. I’m shocked. I’m a little peeved.
My collaborative channel with over 300 videos that’s been going for a year and a half has been permanently deleted due to what is described in the email below as “Community Guidelines”. Translated “5awesomePeople” is dead for the moment and YouTube zapped it without prior warning. Our account was in good standing, had only violated copyright on music once or twice that we immediately corrected. I repeat. Youtube, WHAT THE FRACK?!
Hi 5awesomepeople,
Thanks for your email. Your “5awesomepeople” account has been found to
have violated our Community Guidelines. Your account has now been
terminated. Please be aware that you are prohibited from accessing,
possessing or creating any other YouTube accounts.YouTube staff review flagged videos 24 hours a day, seven days a week to
determine whether they violate our Community Guidelines. When a video or
account is brought to our attention we investigate and take action if
necessary.We are unable to provide specific detail regarding your account suspension
or your video’s removal. For more information on our what we consider
inappropriate content or conduct while using YouTube, please visit our
Community Guidelines and Tips at
http://www.youtube.com/t/community_guidelines and our Help Center article
at http://help.youtube.com/support/youtube/bin/answer.py?answer=92486.
My response is below. Please YouTube, help me understand what is going on here.
Youtube Support,
This was a collab channel with over 300 videos. We had not had any
troubles aside form minor copyright issues, which we resolved. We
just started season 2. You’re telling me that you are unable to tell
me what caused a over two year old channel to be permanently deleted?
I need a better answer than this form letter of an email.Please help me. This channel means so much to the seven of us and
over 100 subs. I know we’re not a partner or even that big. But this
feels like there is a misunderstanding of some kind.Thank you,
Aaron DeLay
My First Centro
He had no name. He was simply “Centro” and he almost lasted a year. In April of 2008 I was looking to get something new. Something fancy. My old Samsung (he didn’t have a name either) had become decrepit, almost speaking death with each call I would take. I was getting looks on the streets as I carried the clunker around talking in dark corners to avoid the stares.
And so he appeared from within the display case, a light house beaming as beacon of hope for a new phone and a new life on the train of tricked out technology. Palm Centro. Smooth and Black. I got a deal on him as I was reupping my contract. And from then on, we were best of friends. I carried him everywhere, depending on Google Maps, my mobile email and the connection to my parents I suddenly had with a powerful texting machine.
I dropped him on his head more than once. Yet Centro kept going, pushing onwards against the IPhones of the world. Like the little engine that could, The Palm never stopped chugging up that hill. And I never lost faith.
Wordcamp Denver Wrocks the Rockies
The unique power of the internet is in the community that thrives in all corners. From the artsy fartsy to the geeks that worship at the altar of Shatner to the guys building the foundation upon which the internet superhighway runs it’s an amazing place. Part of that foundation is bloggers and the programs that support their writings. To wit the blogging platform Wordpress is the superstar, the clutch player and the one you turn to when you need near perfection in your blogging software. It’s also free. Open source. In use by big names. And we have conventions. Did I mention it was free?
Wordpress has spawned Wordcamps worldwide. Over the years it’s been happening overseas which if nothing else exhibits the growing reach and strength of the software. Denver has been without since the start. Mind you, there’s no shortage of superstars of both the blogging world and Wordpress in the metro area. If the line up at Wordcamp Denver was any indication we were almost overdue for one of these events.
AMC Oscar Showcase in Review- Vlog
Well, it’s over! I managed to get through 5 movies on Saturday with the help of Toby and Sarah. I’m still working on the written blog post, but I’ll post the six videos below so you can check ‘em out if you wish.
Read the full article »
Denvertweetup and away
When I say, “Oh yea, I’m twittering right now”, I get looks of either terror, horror or absolute fear because they have no idea what verb action I just subjugated upon them and they’re thinking all kinds of things about me right in that moment.
And that’s ok. You see, I’m ok with the uncomfortable glances and odd stares. It shows I’m probably doing something right. For those behind the ever moving eight ball here’s the basic idea twitter: Community and razor quick information disbursement all in one. There are numerous articles out there that explain exactly what you can implement twitter for in your business and/or personal life and you should seek them out via a Google search.
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- @malou_nievera well, and hopefully with your site/recipes I can recreate some of my memories. Thanks!
- @malou_nievera In my apartment building just one street over from ABS/CBN they opened a small homemade restaurant. Such good cheap food.
- @malou_nievera Gerados was one of our favs, I recognize Gerry's...so many good places with good food.
Follow me @aarondelay -
Live from the 303 by Aaron DeLay is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. -
